What We Do & Who We Do It For
We specialise in Strategic research for the development of new, customer-driven communications and propositions.
We work across the world for blue-chip organisations across all sectors. We specialise in markets where customer experience is just as important as propositions
We work across the world for blue-chip organisations across all sectors. We specialise in markets where customer experience is just as important as propositions
We offer Qualitative and Quantitative research, Co-creation and Facilitation.
We offer Qualitative and Quantitative research, Co-creation and Facilitation.
We specialise in
- Proposition development and testing
- Brand positioning and repositioning
- Needs mapping and segmentation
- Customer journey and experience
- Behaviour change
- Communications strategy
- Customer insight for full-potential planning
Specialisms
- Technology
- Utilities and telecom
- Retail
- Finance
- Third Sector / Government
- Private Equity
- B2C and B2B
Our toolbox includes
- Idea generation, Concept development / visualisation
- Customer clinics, Constructor groups, Depth interviewing and ethnography
- Facilitated listening: customer engagement for C suite
- Co-creative research: Clients and customers
- Survey design and analysis, Statistical analysis of data
